Privacy Policy

Your privacy matters to us

Last Updated: April 7, 2026

1. Introduction

Symake ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.symake.com and use our services, including Salesforce implementation, Odoo ERP solutions, AI/ML services, and Bussus products.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Messages or inquiries submitted through our contact form

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Screen resolution
  • Geographic location (country and city level)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

  • Google Analytics (G-73G05S3DF6): To understand website usage patterns and improve our services.
  • Microsoft Clarity: To analyze user behavior through session recordings and heatmaps.
  • Facebook Pixel: To measure the effectiveness of our advertising and deliver relevant content.
  • Session Cookies: To maintain your session and provide a seamless browsing experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide requested services
  • To send you relevant information about our Salesforce, Odoo, AI/ML, and Bussus solutions
  • To improve our website, products, and services
  • To analyze website traffic and user behavior
  • To detect and prevent fraudulent or suspicious activity
  • To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website and conducting business (e.g., analytics providers, CRM platforms).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and CRM records are retained for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@symake.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: