Terms of Service

Please read these terms carefully before using our services

Last Updated: April 7, 2026

1. Acceptance of Terms

By accessing and using the Symake website (www.symake.com) and our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our website or services.

2. Services Overview

Symake provides professional technology consulting and implementation services, including but not limited to:

  • Salesforce CRM implementation, customization, and support
  • Odoo ERP implementation, module development, and integration
  • AI and Machine Learning solution development
  • Bussus product suite (CRM, SFA, Estate, GO)
  • Custom software development and digital transformation consulting

All professional services are subject to separate service agreements or statements of work that will be mutually agreed upon before engagement.

3. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not:

  • Violate any applicable local, national, or international law or regulation
  • Infringe upon the rights of others
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with the proper functioning of the website
  • Transmit malware, viruses, or other harmful code
  • Scrape, crawl, or harvest data without our written consent

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, software, and design elements, is the property of Symake or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our prior written permission.

The Symake name, logo, and Bussus product names are trademarks of Symake. Third-party trademarks such as Salesforce and Odoo are the property of their respective owners.

5. User Submissions

When you submit information through our contact forms, including your name, email, phone number, company details, and project requirements, you grant Symake permission to use this information to:

  • Respond to your inquiry
  • Provide requested services or consultations
  • Store the information in our CRM system for business purposes
  • Follow up with relevant service information

All user submissions are handled in accordance with our Privacy Policy.

6. Professional Services Terms

Engagement for professional services (Salesforce implementation, Odoo development, AI/ML projects, etc.) will be governed by a separate Statement of Work (SOW) or Service Agreement that outlines:

  • Scope of work and deliverables
  • Timeline and milestones
  • Pricing and payment terms
  • Confidentiality obligations
  • Warranty and support terms

In the event of a conflict between these Terms of Service and any specific service agreement, the service agreement shall prevail.

7. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis. Symake makes no warranties, expressed or implied, regarding:

  • The accuracy, completeness, or reliability of website content
  • Uninterrupted or error-free operation of the website
  • The results that may be obtained from the use of our services
  • The suitability of any information for your specific business needs

Case studies, testimonials, and performance metrics displayed on our website represent past results and do not guarantee similar outcomes for future engagements.

8. Limitation of Liability

To the fullest extent permitted by law, Symake shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim related to the website shall not exceed the amount you paid us (if any) in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Symake, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the website or violation of these Terms of Service.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services (e.g., Salesforce, Odoo, LinkedIn, YouTube). Symake is not responsible for the content, privacy practices, or availability of these external sites. Your use of third-party services is governed by their respective terms and policies.

11. Modifications to Terms

Symake reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be resolved through good-faith negotiation, and if necessary, binding arbitration.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: